Centurion Academy Business short course in Call Center Administration, is designed to provide you the learner with a solid foundation and insight into the administration and working / operations of a Call Centre in an organisation / working environment. This Business Short Course is non ‑ credit bearing.
Module 1: Contact Centre service levels Module 2: Contact Centre Customer needs and selling methods Module 3: Identify and respond to Customer needs in a Contact Centre Module 4: Computers in a Contact Centre Module 5: Information and query processing Module 6: Using the telephone to increase Contact Centre performance Module 7: Communicating within a diverse Contact Centre Module 8: Contact Centre operations in a Business Environment
3 - 24 Months
R380.00 (Registration Fee)
Payable over 24 months @ R354.17pm
R6500.00 pm (Cash)
Discount for Cash Payment R2000.00