Centurion Academy Business short course in Call Centre Management, is designed to equip you the learner to do the daily running and Management of the Call Centre through effective leadership. This Business Short Course is non ‑ credit bearing.
Module 1: Managing complaints through communication Module 2: The Role of Leadership in a Team Module 3: Inbound and Outbound Sales Calls Module 4: Understanding and sharing product information Module 5: Product solving in a Contact Centre Module 6: Payment and Accounting systems in a Contact Centre Module 7: The Influence of Telephones and Skills on an organisation
3 - 24 Months
R380.00 (Registration Fee)
Payable over 24 months @ R354.17pm
R6500.00 pm (Cash)
Discount for Cash Payment R2000.00