Non-credit Bearing Qualification
About Call Center Administration
Centurion Academy Business short course in Call Center Administration, is designed to provide you the learner with a solid foundation and insight into the administration and working / operations of a Call Centre in an organisation / working environment.
This Business Short Course is non ‑ credit bearing.
Module 1: Contact Centre service levels
Module 2: Contact Centre Customer needs and selling methods
Module 3: Identify and respond to Customer needs in a Contact Centre
Module 4: Computers in a Contact Centre
Module 5: Information and query processing
Module 6: Using the telephone to increase Contact Centre performance
Module 7: Communicating within a diverse Contact Centre
Module 8: Contact Centre operations in a Business Environment