Non-credit Bearing Qualification
About Call Centre Management
Centurion Academy Business short course in Call Centre Management, is designed to equip you the learner to do the daily running and Management of the Call Centre through effective leadership.
This Business Short Course is non ‑ credit bearing.
Module 1: Managing complaints through communication
Module 2: The Role of Leadership in a Team
Module 3: Inbound and Outbound Sales Calls
Module 4: Understanding and sharing product information
Module 5: Product solving in a Contact Centre
Module 6: Payment and Accounting systems in a Contact Centre
Module 7: The Influence of Telephones and Skills on an organisation