Centurion Academy Business short course in Project Administration, is designed to equip you the learner, with the necessary knowledge to become a Project Administrator in various aspects of organizing the necessary team members within an organisation, facilitating, reporting and analyzing projects under the supervision of a project manager. This Business Short Course is non ‑ credit bearing.
Module 1: Contact Centre service levels Module 2: Administrative Records Management Module 3: Fulfilling your position in the workplace Module 4: Contact Centre Customer needs and selling methods Module 5: Identify and respond to Customer needs in a Contact Centre Module 6: Computers in a Contact Centre Module 7: Information and query processing Module 8: Using the telephone to increase Contact Centre performance Module 9: Communicating within a diverse Contact Centre Module 10: Contact Centre operations in a Business Environment
3 - 24 Months
R380.00 (Registration Fee)
Payable over 24 months @ R354.17pm
R6500.00 pm (Cash)
Discount for Cash Payment R2000.00